Databricks Certified Generative AI Engineer Associate GENERATIVE-AI-ENGINEER-ASSOCIATE — Question 57

A Generative AI Engineer is creating a customer support bot that should respond differently to an end user based on the sentiment in their initial message. For example, if the end user’s message was angry, the bot should try to de-escalate their negative sentiments as it solves the customer query. They want to make sure their approach follows best practices. Which approach will do this?