Certified Ethical Hacker (CEH) v13 312-50v13 — Question 219

An IT security team is conducting an internal review of security protocols in their organization to identify potential vulnerabilities. During their investigation, they encounter a suspicious program running on several computers. Further examination reveals that the program has been logging all user keystrokes. How can the security team confirm the type of program and what countermeasures should be taken to ensure the same attack does not occur in the future?