Google Cloud Generative AI Leader GAIL — Question 11

A company trains a generative AI model designed to classify customer feedback as positive, negative, or neutral. However, the training dataset disproportionately includes feedback from a specific demographic and uses outdated language norms that don’t reflect current customer communication styles. When the model is deployed, it shows a strong bias in its sentiment analysis for new customer feedback, misclassifying reviews from underrepresented demographics and struggling to understand current slang or phrasing. What type of model limitation is this?