CompTIA A+ Core 1 (220-1201) 220-1201 — Question 197

A customer is able to print most documents with their USB inkjet printer, but the system is unresponsive when printing a certain report from a custom application. Nothing will print until the computer is restarted and the printer is power cycled. A technician remotes into the PC and confirms that the spooler stops working when this report is sent. After clearing the spooler and reinstalling the drivers from the manufacturer's website, the issue persists. No other sites using the application report similar issues. Which of the following is most likely causing the issue?