186 practice questions with answers and explanations.
A technician needs to provide remote support for a legacy Linux-based operating system from their Windows laptop. The solution needs to allow the technician to see what the user is doing and provide the ability to interact with the user's session. Which of the following remote access technologies would support the use case?
The correct answer is B. Option B: VNC
A technician is attempting to join a workstation to a domain but is receiving an error message stating the domain cannot be found. However, the technician is able to ping the server and access the internet. Given the following information: Which of the following should the technician do to fix the issue?
The correct answer is A. Option A: Change the DNS settings.
Explanation
DNS resolves host names to records such as IP addresses and service locations.
A network technician notices that most of the company's network switches are now end-of-life and need to be upgraded. Which of the following should the technician do first?
The correct answer is C. Option C: Propose the change.
MFA for a custom web application on a user's smartphone is no longer working. The last time the user remembered it working was before taking a vacation to another country. Which of the following should the technician do first?
The correct answer is A. Option A: Verify the date and time settings.
Which of the following is found in an MSDS sheet for a battery backup?
The correct answer is B. Option B: Emergency procedures
The screen of a previously working computer repeatedly displays an OS Not Found error message when the computer is started. Only a USB drive, a keyboard, and a mouse are plugged into the computer. Which of the following should a technician do first?
The correct answer is C. Option C: Check boot options.
A security administrator teaches all of an organization's staff members to use BitLocker To Go. Which of the following best describes the reason for this training?
The correct answer is A. Option A: To ensure that all removable media is password protected in case of loss or theft This option keeps traffic private / properly secured as required.
Which of the following is used to detect and record access to restricted areas?
The correct answer is B. Option B: Video surveillance
An administrator received an email stating that the OS they are currently supporting will no longer be issued security updates and patches. Which of the following is most likely the reason the administrator received this message?
The correct answer is B. Option B: The OS will be considered end of life. This option keeps traffic private / properly secured as required.
Which of the following is the best way to distribute custom images to 800 devices that include four device vendor classes with two types of user groups?
The correct answer is D. Option D: Use a network-based remote installation tool.
Which of the following types of social engineering attacks sends an unsolicited text message to a user's mobile device?
The correct answer is D. Option D: Smishing
A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?
The correct answer is B. Option B: Use a private browsing window to avoid local session conflicts.
A technician verifies that a malware incident occurred on some computers in a small office. Which of the following should the technician do next?
The correct answer is A. Option A: Quarantine the infected systems.
Which of the following is a Linux command that is used for administrative purposes?
The correct answer is D. Option D: su
A user recently installed an application that accesses a database from a local server. When launching the application, it does not populate any information. Which of the following command-line tools is the best to troubleshoot the issue?
The correct answer is C. Option C: netstat
A small office reported a phishing attack that resulted in a malware infection. A technician is investigating the incident and has verified the following: All endpoints are updated and have the newest EDR signatures. Logs confirm that the malware was quarantined by EDR on one system. The potentially infected machine was reimaged. Which of the following actions should the technician take next?
The correct answer is B. Option B: Discuss the cause of the issue and educate the end user about security hygiene.
Which of the following describes a vulnerability that has been exploited before a patch or remediation is available?
The correct answer is D. Option D: Zero-day
A help desk technician is setting up speech recognition on a Windows system. Which of the following settings should the technician use?
The correct answer is D. Option D: Ease of Access
A user receives a new personal computer but is unable to run an application. An error displays saying that .NET Framework 3.5 is required and not found. Which of the following actions is the best way to resolve this issue?
The correct answer is A. Option A: Resolve the dependency through the "Turn Windows features on or off" menu.
An employee is using a photo editing program. Certain features are disabled and require a log-in, which the employee does not have. Which of the following is a way to resolve this issue?
The correct answer is A. Option A: License assignment
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