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220-1202 β€” questions

Page 7 of 10 Β· 186 total questions.

220-1202 Question 125

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Topic 1 Β· Question 125

After a user installs a mobile application from an advertisement, the phone’s battery dies a few hours later, and it is hot to touch, even when not in use. Which of the following should a technician do first?

  • ACheck for unauthorized device administrators. (correct answer)
  • BContact the software developer.
  • CRun a mobile malware scan on the phone.
  • DEnsure appropriate MDM policies are applied.
Reveal answer & explanation
Correct answer: A

The correct answer is A. Option A: Check for unauthorized device administrators.

220-1202 Question 126

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Topic 1 Β· Question 126

After new device software for a webcam is installed, a Windows PC is experiencing BSOD. The BSOD occurs during a videoconference call. Which of the following should the technician do next?

  • AUpdate the anti-malware signatures and scan the system.
  • BFile a warranty claim with the manufacturer.
  • CStart in safe mode and roll back the device driver. (correct answer)
  • DReconnect the webcam to the computer.
Reveal answer & explanation
Correct answer: C

The correct answer is C. Option C: Start in safe mode and roll back the device driver.

220-1202 Question 127

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Topic 1 Β· Question 127

A technician is setting up a computer for a new user. A requirement is that the user’s documents are stored on a network location and not locally on the computer. Which of the following should the technician configure?

  • AFile attributes
  • BUser Account Control
  • CSecurity groups
  • DFolder redirection (correct answer)
Reveal answer & explanation
Correct answer: D

The correct answer is D. Option D: Folder redirection

220-1202 Question 128

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Topic 1 Β· Question 128

An end user wants to have a sales printer added to their computer. The printer is on the domain. Which of the following is the best method for the technician to add the printer?

  • AGo to the print server and select the printer name. (correct answer)
  • BConnect the laptop to the printer via USB.
  • CConnect to the printer via Bluetooth.
  • DGo to Local User and Groups to add the printer.
Reveal answer & explanation
Correct answer: A

The correct answer is A. Option A: Go to the print server and select the printer name.

220-1202 Question 129

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Topic 1 Β· Question 129

Which of the following authentication methods is the best way to prevent users from frequently entering their credentials?

  • AAccess control list
  • BSingle sign-on (correct answer)
  • CMultifactor authentication
  • DOne-time password
Reveal answer & explanation
Correct answer: B

The correct answer is B. Option B: Single sign-on

220-1202 Question 130

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Topic 1 Β· Question 130

A secretary receives an email from the company's chief executive officer with a request to pay a vendor immediately. After the payment is made, the chief executive officer tells the secretary that they never sent that email. Which of the following social engineering tactics best describes this type of attack?

  • AEvil twin
  • BImpersonation (correct answer)
  • CWhaling
  • DSpear phishing
Reveal answer & explanation
Correct answer: B

The correct answer is B. Option B: Impersonation

Explanation

Network address translation maps addresses between networks and commonly lets private hosts share public connectivity.

220-1202 Question 131

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Topic 1 Β· Question 131

Performance on a user's smartphone is degrading. Applications take a long time to start, and switching between windows also takes a long time. Which of the following diagnostic steps should a mobile technician take first?

  • ARestore the phone to factory settings.
  • BRestart the phone. (correct answer)
  • CCheck the phone's battery state.
  • DUninstall unneeded applications.
Reveal answer & explanation
Correct answer: B

The correct answer is B. Option B: Restart the phone.

220-1202 Question 132

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Topic 1 Β· Question 132

A user is unable to use the latest version of an application on a legacy, personal tablet. Which of the following is most likely the reason?

  • AThe OS is end-of-life. (correct answer)
  • BStorage space is inadequate.
  • CMDM is blocking updates.
  • DThe tablet is infected with malware.
Reveal answer & explanation
Correct answer: A

The correct answer is A. Option A: The OS is end-of-life.

220-1202 Question 133

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Topic 1 Β· Question 133

Which of the following is used to store passwords in macOS?

  • AFileVault
  • BKeychain (correct answer)
  • CAccessibility
  • DMission Control
Reveal answer & explanation
Correct answer: B

The correct answer is B. Option B: Keychain

220-1202 Question 134

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Topic 1 Β· Question 134 Β· Select all that apply

A user logs in to a computer each morning and tries to print a daily report, but it will not print. The user calls the help desk, they change a setting, and the user is able to print that day but the same issue happens again the next day. Because the issue occurs every day, the issue gets escalated. Which of the following does the technician need to do so the user does not have to report the issue every day? (Choose two.)

  • ASet the print spooler to have no dependencies.
  • BSet the print spooler recovery to take no action.
  • CStart the printer extensions and notifications service.
  • DStart the print spooler service. (correct answer)
  • ESet the print spooler to Automatic. (correct answer)
  • FSet the print spooler log-on to the user’s account.
Reveal answer & explanation
Correct answer: D, E

The correct answer is D, E. Option D: Start the print spooler service. Option E: Set the print spooler to Automatic.

220-1202 Question 135

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Topic 1 Β· Question 135

A user’s computer is able to access resources on the corporate network but is unable to access internet web pages with a browser. Which of the following is most likely the reason?

  • AIP address conflict
  • BMissing proxy settings (correct answer)
  • CIncorrect subnet mask
  • DDisconnected Ethernet cable
Reveal answer & explanation
Correct answer: B

The correct answer is B. Option B: Missing proxy settings

220-1202 Question 136

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Topic 1 Β· Question 136

A technician needs to download and install a new web browser on a desktop computer. Which of the following should the technician use to verify the installer is an authentic version?

  • ADate
  • BHash (correct answer)
  • CSize
  • DName
Reveal answer & explanation
Correct answer: B

The correct answer is B. Option B: Hash

220-1202 Question 137

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Topic 1 Β· Question 137

A Microsoft OS laptop user requests an alternative log-in authentication method because they have forgotten their password multiple times. Which of the following should a technician enable to satisfy this request?

  • ASingle sign-on
  • BWindows Hello (correct answer)
  • CBitLocker
  • DUser Account Control
Reveal answer & explanation
Correct answer: B

The correct answer is B. Option B: Windows Hello

220-1202 Question 138

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Topic 1 Β· Question 138

A Windows 11 Home device is receiving constant pop-ups about an urgent need to update antivirus software in order to remove a detected threat. The user has been clicking the "X" button in the window frame, but it always reappears. The pop-up includes an "OK" button to install the update and remove the threat. Which of the following should the user do next?

  • AClick the "OK" button to install the update.
  • BReinstall the Windows Operating System.
  • CRun System File Checker.
  • DVerify the current status and settings of protection measures. (correct answer)
Reveal answer & explanation
Correct answer: D

The correct answer is D. Option D: Verify the current status and settings of protection measures.

220-1202 Question 139

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Topic 1 Β· Question 139

A customer reports that a computer is displaying pop-ups and making unexpected sounds. Which of the following should a technician do before remediating this issue?

  • ABack up the customer's data.
  • BUpdate the OS.
  • CReimage the workstation.
  • DQuarantine the machine. (correct answer)
Reveal answer & explanation
Correct answer: D

The correct answer is D. Option D: Quarantine the machine.

220-1202 Question 140

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Topic 1 Β· Question 140

A company wants to use its directory database to authenticate users to its wireless network. Which of the following should the company use to accomplish this task?

  • AMFA
  • BWPA3
  • CRADIUS (correct answer)
  • DLDAP
Reveal answer & explanation
Correct answer: C

The correct answer is C. Option C: RADIUS

220-1202 Question 141

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Topic 1 Β· Question 141

Which of the following controls access to certain services to ensure that administrators are not automatically given elevated permissions?

  • AРАМ (correct answer)
  • BMFA
  • CDLP
  • DSSO
Reveal answer & explanation
Correct answer: A

The correct answer is A. Option A: РАМ

220-1202 Question 142

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Topic 1 Β· Question 142

A technician needs to configure settings for password complexity and failed log-in attempts before a user is locked out. These settings cannot be changed by standard users. Which of the following MMC snap-ins should the technician use?

  • Ataskschd
  • Blusrmgr
  • Cperfmon
  • Dgpsdit (correct answer)
Reveal answer & explanation
Correct answer: D

The correct answer is D. Option D: gpsdit

220-1202 Question 143

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Topic 1 Β· Question 143

Which of the following authentication methods is token-based?

  • AKerberos
  • BTACACS+
  • CPasswords
  • DTKIP (correct answer)
Reveal answer & explanation
Correct answer: D

The correct answer is D. Option D: TKIP

220-1202 Question 144

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Topic 1 Β· Question 144

A customer is explaining issues with a workstation to a technician. While the customer is listing the issues, the technician is browsing social media on a smartphone. Which of the following professionalism and communication techniques should the technician be using in this situation? (Choose two.)

  • AFollow up with the customer.
  • BAvoid personal interruptions. (correct answer)
  • CProvide proper documentation.
  • DClarify customer statements.
  • EActively listen and take notes.
  • FMaintain professional attire.
Reveal answer & explanation
Correct answer: B

The correct answer is B. Option B: Avoid personal interruptions.

Showing questions 121–140 of 186 Β· Page 7 of 10