220-1202 — questions

A customer's laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?

Which of the following security technologies is designed to enable security visibility and respond to traffic outside of the host and at the network level?

A technician completes the installation of an OS that appears to be successful. However, when the technician removes the USB drive that was used for the installation and restarts the system, the following error appears: No OS found. Which of the following should the technician do next to resolve the issue?

An employee is trying to connect their company laptop to an airport’s Wi-Fi during a business trip. Once the network is connected, a pop-up window appears with the airport logo, which the employee quickly closes. The internet connection is not working properly, and the employee cannot access any websites. Which of the following should a help desk technician suggest to the employee?

A technician installs a Bluetooth headset for a user. During testing, the sound is still coming from the speaker on the computer. The technician verifies the headset shows up in Device Manager. Which of the following would the technician most likely do to fix this issue?

Which of the following is a protocol that provides AAA for network services?

A user's application only works with a legacy version of the OS. The OS is reaching its end of life date. For security reasons, the company is migrating to the current version of the OS. Which of the following is the most efficient way to complete the migration while maintaining accessibility to the application?

A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should the technician use?

After using a third-party disk optimization software package, a technician restarts a laptop and receives the message No operating system found. The technician verifies that the BIOS properly recognizes the SSD. Which of the following should the technician do next?

A user reports that their corporate mobile phone is lost. Which of the following protects the data locally on the phone from unauthorized access?

A user receives a push notification to approve or deny a log-in request when using MFA. Which of the following describes this security measure?

An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken. Which of the following documentation should the administrator provide to the management team?

A technician is troubleshooting a print spooler that repeatedly fails to start on a Windows 11 desktop computer. The technician determines the root cause is required dependencies are failing to run. Which of the following tools is the technician using?

A user’s computer is running slowly. Web pages take several seconds to open, and applications are slow responding to user input. A technician opens the Windows Task Manager and sees the following information: Disk: 2% Network: 12% GPU: 15% CPU: 70% Memory: 97% Which of the following would a technician most likely do to resolve the issue?

A malicious actor uses multiple endpoints that are spread across multiple locations to target a single endpoint. Which of the following describes this threat?

A user decides to switch to Windows from Linux and is trying to migrate data using an external USB hard disk. However, when the user connects the cable to the Windows machine, an error message appears stating the device must be formatted before it can be used. The hard disk works as expected when connected to the Linux machine. Which of the following should the user do to resolve this issue?

An end user discovers a virus on their computer. A technician quarantines the computer, scans for viruses, and remediates the infection. Which of the following is the next step the technician should take?

An administrator requires information about a server to identify the product owner and whether it has any business-critical services. Which of the following can the administrator refer to in order to find this information?

An administrator must rename the administrator account on a Windows desktop. Which of the following tools is best for this task?

Which of the following malware types typically has very high computing resource usage?